Privacy Policy

Privacy Policy

Effective date: August 22, 2026

West End Paint & Hardware (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, place an order, contact us, or otherwise use our services.

1. Information We Collect

We may collect:

  • Name, telephone number, and email address

  • Billing and shipping addresses

  • Account and login information

  • Order, shipping, tracking, return, and refund details

  • Customer-service communications

  • Payment-related information processed by authorized payment providers

  • IP address, device information, browser type, and operating system

  • Website activity, referring pages, and product interactions

  • Cookies, analytics identifiers, and advertising information

  • Information voluntarily submitted through forms, reviews, or surveys

We do not directly store complete payment-card numbers when payments are processed by third-party payment providers.

2. How We Use Information

We may use personal information to:

  • Process and deliver orders

  • Verify payments and prevent fraud

  • Provide Canada Post shipping and tracking updates

  • Process returns and refunds

  • Respond to customer-service inquiries

  • Operate, maintain, and secure our website

  • Improve our products and services

  • Measure website and advertising performance

  • Send marketing communications with consent

  • Meet legal, tax, accounting, and regulatory obligations

  • Enforce our policies and protect our legal rights

3. Consent

By providing personal information, you consent to its collection, use, and disclosure for the purposes described in this Policy, except where applicable law permits or requires otherwise.

You may withdraw consent for optional activities, such as marketing emails, at any time.

4. Cookies

We and our service providers may use cookies, pixels, and similar technologies to:

  • Operate the shopping cart and checkout

  • Remember customer preferences

  • Analyze website traffic

  • Prevent fraud and improve security

  • Measure advertising performance

  • Personalize content

You may control cookies through your browser settings. Disabling essential cookies may prevent some website functions from operating correctly.

5. Analytics and Advertising

We may use analytics and advertising services provided by Google and other platforms. These services may collect information about website visits, product views, purchases, devices, and advertising interactions.

Where required, non-essential cookies will only be used with appropriate consent.

6. Sharing Information

We may share necessary information with:

  • Ecommerce and website-hosting providers

  • Payment processors

  • Canada Post and other authorized logistics providers

  • Fraud-prevention and security services

  • Analytics and advertising providers

  • Customer-support providers

  • Accounting, legal, and professional advisers

  • Government or regulatory authorities when legally required

We do not sell personal information for money.

7. International Processing

Some service providers may process or store information outside Canada. Information processed in another jurisdiction may be subject to that jurisdiction’s laws.

We take reasonable steps to use providers with appropriate privacy and security safeguards.

8. Data Retention

We retain personal information only for as long as reasonably necessary to complete transactions, provide services, prevent fraud, resolve disputes, and comply with legal or accounting obligations.

When information is no longer required, we take reasonable steps to delete, destroy, or anonymize it.

9. Security

We use reasonable administrative, organizational, and technical safeguards designed to protect personal information.

No online transmission or storage system is completely secure, and we cannot guarantee absolute security.

10. Your Privacy Rights

Subject to applicable law, you may request to:

  • Access personal information we hold about you

  • Correct inaccurate or incomplete information

  • Withdraw consent where processing depends on consent

  • Request deletion where legally available

  • Ask how your information is used or disclosed

  • Submit a privacy complaint

We may need to verify your identity before completing a request.

11. Marketing Communications

You may unsubscribe from promotional emails using the unsubscribe link or by contacting us.

You may continue to receive necessary communications about orders, shipping, tracking, returns, refunds, account security, or customer service.

12. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information directly from children under 13.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content, security, or privacy practices.

14. Policy Updates

We may update this Privacy Policy when our practices, services, or legal obligations change. The revised version will be posted with an updated effective date.

15. Contact Us

For privacy questions or requests:

West End Paint & Hardware
835 Bidwell St
Vancouver, BC V6G 2J7
Canada

Phone: +1 (604) 633-1941
Email: lopezmelissacusod7893@gmail.com